Frequently Asked Questions

Everything you need to know about shopping at SVA Campus Store.

How long does shipping typically take?

Standard domestic shipping usually takes 3-5 business days. Expedited options are available at checkout if you need your supplies or apparel sooner.

What is your return policy for course materials?

Course materials can be returned within 14 days of purchase provided they are in their original, unopened packaging. Digital access codes are non-refundable once revealed.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to additional customs duties and taxes upon arrival.

Can I pick up my online order in-store?

Absolutely. Select the 'In-Store Pickup' option at checkout to bypass shipping fees. You will receive an email notification once your order is ready for collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and SVA-specific student account credits where applicable.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.